Terms of service

Terms of Service

Last Updated: July 20, 2026

Welcome to The Mart Tools! The terms "we", "us" and "our" refer to The Mart Tools. The Mart Tools operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). The Mart Tools is powered by Shopify, which enables us to provide the Services to you.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"). Please read these Terms carefully before accessing or using our website.

1. General Conditions & Account Security

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your area of residence. You agree to provide correct, current, and complete shipping and contact information (especially a valid phone number) for all purchases made at our store to ensure successful delivery. You are solely responsible for maintaining the security of your account credentials.

2. Products and Accuracy

We have made every effort to provide an accurate representation of our kitchen and home tools in our online store. However, please note that colors or product appearance may differ slightly depending on your device's screen settings. All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time.

3. Orders and Cash on Delivery (COD)

When you place an order, it is subject to acceptance and confirmation. For Cash on Delivery (COD) orders, our team may contact you via phone call, SMS, or WhatsApp to verify your shipping address before dispatching the parcel. We reserve the right to refuse or cancel any order if verification cannot be completed. Your purchases are subject to exchange or replacement solely in accordance with our Return & Exchange Policy.

4. Pricing and Errors

Prices for our products are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed. Occasionally, there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

5. Shipping and Delivery

While we strive to deliver your home and kitchen tools within the estimated timeframes, we are not liable for shipping delays caused by couriers, logistics partners, or events outside our control.

6. Intellectual Property

All content, branding, images, graphics, product listings, and logos on this website are owned by The Mart Tools or its licensors and are protected by applicable copyright and intellectual property laws. Unauthorized use or reproduction of any material from this website without prior written consent is strictly prohibited.

7. Prohibited Uses

You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to infringe upon or violate our intellectual property rights or those of others; (c) to submit false or misleading information; (d) to upload or transmit viruses or malicious code; or (e) to use any automated data scraping or extraction tools without permission. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

8. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Pakistan.

9. Contact Information

Questions about the Terms of Service should be sent to us at support@themarttools.com.

Our Business Details:

  • Trading Name: The Mart Tools

  • Email: support@themarttools.com

  • Address: Karachi City, Karachi 75500, Pakistan.