Refund policy

The Mart Tools — Return & Exchange Policy

At The Mart Tools, we want to ensure our customers receive high-quality kitchen and home gadgets in perfect condition. Because we deal in functional household items, we do not offer cash refunds or 'change of mind' returns. We only offer replacements for items that arrive damaged or defective.

7-Day Replacement Policy (Only for Damaged/Defective Items)

You have 7 days after receiving your item to request a replacement if your product is defective, damaged, or if you received the wrong item.

To be eligible for a replacement:

  • Your item must be completely unused, in the same condition that you received it, and in its original packaging.

  • You must provide a clear video or photo proof showing the defect/damage when opening the parcel.

  • You will need the receipt or proof of purchase.

How to Claim a Replacement

  1. To start a replacement request, please contact us immediately at themarttoolsofficial@gmail.com or via our customer support WhatsApp.

  2. Share your Order ID along with the unboxing video/photo showing the fault.

  3. If your claim is valid and approved, our team will guide you on how the replacement item will be sent to you. Items sent back to us without a prior replacement request will not be entertained.

Non-Returnable / Non-Exchangeable Items

  • We do not accept returns or exchanges on items due to a change of mind (e.g., "I don't like the size/color" or "I don't need it anymore").

  • Items damaged due to improper usage or customer handling after delivery cannot be replaced.

  • Sale items (products purchased on discounts) are not eligible for exchange unless they arrive defective.

Refunds

We do not offer cash refunds. In extreme cases where a replacement for a genuinely damaged item is completely out of stock, a store coupon/credit of the same value will be issued to you for your next purchase